FAQ

Most common questions

Perfumeshop.ae is an online perfume store in the UAE offering a wide range of original branded fragrances for men and women. We focus on authentic products, competitive pricing, and fast delivery across the UAE.

Are your perfumes original?

Yes. All perfumes sold on perfumeshop.ae are 100% original and authentic. We source our products from trusted suppliers and distributors. We do not sell fake, replica, or counterfeit perfumes.

My order

How can I place an order?

You can place an order directly through our website by adding products to your cart and checking out, or by contacting us via WhatsApp for assisted ordering.

What payment methods do you accept?

We currently accept:

Cash on Delivery (COD)
Online payments (credit/debit cards)
Available payment options may vary at checkout.

Is Cash on Delivery available?

Yes, Cash on Delivery is available across most locations in the UAE.

Can I cancel or modify my order?

Orders can only be canceled or modified before dispatch. Once the order is shipped, it cannot be changed or canceled. Please contact us as soon as possible for assistance.

Delivery

Where do you deliver?

We deliver across all Emirates in the UAE, including Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain.

How long does delivery take?

Dubai: Usually within 1–2 working days
Other Emirates: 2–4 working days

Delivery times may vary during promotions or holidays.

Do you offer same-day delivery?

Same-day delivery may be available in selected areas. Please contact us on WhatsApp to confirm availability.

How much is the delivery charge?

Delivery charges, if applicable, will be shown clearly at checkout or confirmed via WhatsApp before order confirmation.

Returns & Refunds

Do you accept returns?

Due to the nature of perfumes and hygiene reasons, we do not accept returns or exchanges once the product has been opened or used.

What if I receive a damaged or incorrect item?

If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery with clear photos. We will investigate and resolve the issue promptly.

Do you offer refunds?

Refunds are only applicable in cases of confirmed damage, defect, or incorrect items, subject to verification.

Products & Usage

Do perfumes come with original packaging?

Yes, all perfumes are delivered in their original brand packaging, unless clearly stated otherwise.

How can I check the batch code or authenticity?

You may verify batch codes using official brand tools or third-party batch check websites. If you have concerns, feel free to contact our support team.

Are testers or used perfumes sold?

No. We do not sell used perfumes. Any tester items (if available) will be clearly mentioned on the product page.

Account & Privacy

Do I need an account to place an order?

No, you can place an order as a guest. However, creating an account allows you to track orders and receive exclusive offers.

Is my personal information safe?

Yes. We take customer privacy seriously and handle all personal data in accordance with our Privacy Policy.

Offers & Promotions

Do you offer discounts or promotions?

Yes. We regularly offer promotions and special deals. Follow us on social media or subscribe to our updates to stay informed.

Can I use more than one discount code?

Only one discount code can be used per order unless stated otherwise.

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