Terms & conditions

Terms of Use for perfumeshop.ae

Welcome to perfumeshop.ae. These Terms & Conditions (“Terms”) govern your use of our website https://perfumeshop.ae and the purchase of products through it. By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please do not use our website.

1. General Information

Perfumeshop.ae is an online perfume store operating in the United Arab Emirates. Throughout these Terms, “we”, “us”, and “our” refer to perfumeshop.ae, and “you” refers to the user or customer.

2. Product Information & Authenticity

  • All products sold on perfumeshop.ae are 100% original and authentic.

  • Product images are for illustration purposes only. Packaging may vary slightly due to brand updates.

  • We reserve the right to update product descriptions, pricing, or availability without prior notice.

3. Orders & Order Acceptance

  • Placing an order on perfumeshop.ae constitutes an offer to purchase.

  • Orders are considered confirmed only after we contact you via phone, WhatsApp, or email.

  • We reserve the right to refuse or cancel any order due to stock unavailability, pricing errors, or suspected fraudulent activity.

4. Pricing & Payment

  • All prices are listed in UAE Dirhams (AED) and are inclusive of applicable taxes unless stated otherwise.

  • We accept Cash on Delivery (COD) and online payment methods as available at checkout.

  • Payment must be made in full at the time of delivery (for COD) or checkout (for online payments).

5. Delivery

  • Delivery is available across all Emirates in the UAE.

  • Estimated delivery times are provided for reference and are not guaranteed.

  • perfumeshop.ae is not responsible for delays caused by courier companies, incorrect addresses, or customer unavailability.

6. Order Cancellation

  • Orders may only be canceled before dispatch.

  • Once an order has been shipped, it cannot be canceled or modified.

  • To request cancellation, contact us immediately after placing your order.

7. Returns & Refunds

  • Due to hygiene and safety reasons, no returns or exchanges are accepted for opened or used perfumes.

  • Returns or refunds are only considered in cases of damaged, defective, or incorrect items.

  • Issues must be reported within 24 hours of delivery with supporting photos or videos.

  • Approved refunds will be processed according to the original payment method or store credit.

8. Customer Responsibilities

You agree to:

  • Provide accurate and complete delivery information

  • Be available to receive your order

  • Pay the full order amount upon delivery (for COD orders)

Repeated refusal of COD orders may result in account restriction or order refusal in the future.

9. Intellectual Property

All content on perfumeshop.ae, including text, images, logos, and graphics, is the property of perfumeshop.ae and may not be copied, reproduced, or used without prior written permission.

10. Limitation of Liability

Perfumeshop.ae shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products, to the maximum extent permitted by law.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their content, policies, or practices. Accessing third-party websites is at your own risk.

12. Privacy

Your use of perfumeshop.ae is also governed by our Privacy Policy, which explains how we collect and use your personal information.

13. Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws of the United Arab Emirates.

14. Changes to Terms

We reserve the right to update or modify these Terms at any time without prior notice. Continued use of the website after changes are posted constitutes acceptance of the updated Terms.

15. Contact Us

For any questions regarding these Terms & Conditions, please contact us:

🌐 Website: https://perfumeshop.ae
📧 Email: [Insert support email]
📱 WhatsApp: Available on the website