Delivery and returns
At perfumeshop.ae, we aim to provide fast, reliable delivery and complete transparency regarding our returns policy. Please read the information below carefully before placing your order.
Delivery Information
Delivery Locations
We deliver across all Emirates in the United Arab Emirates, including:
Dubai
Abu Dhabi
Sharjah
Ajman
Ras Al Khaimah
Fujairah
Umm Al Quwain
Delivery Timeframe
Dubai: 1–2 working days
Other Emirates: 2–4 working days
Delivery times may vary during promotions, holidays, or due to unforeseen courier delays.
Same-Day Delivery
Same-day delivery may be available in selected locations. Please contact us via WhatsApp before placing your order to confirm availability.
Delivery Charges
Delivery charges (if applicable) will be clearly mentioned at checkout or confirmed with you via WhatsApp before order dispatch.
Cash on Delivery (COD)
We offer Cash on Delivery across most locations in the UAE. Please ensure the correct amount is available at the time of delivery.
Order Confirmation & Dispatch
Once your order is confirmed, you will receive an order confirmation message. Orders are usually dispatched within 24 hours on working days.
Returns & Exchanges Policy
Due to the nature of perfumes and hygiene regulations:
No Returns on Opened Products
We do not accept returns or exchanges for perfumes that have been opened, used, or tampered with.
Damaged or Incorrect Items
If you receive:
A damaged product
A defective item
An incorrect order
Please contact us within 24 hours of delivery with clear photos or videos of the item and packaging. Our team will review the issue and arrange a replacement or refund if approved.
Conditions for Return Approval
The issue must be reported within 24 hours
Product must be unused and in original packaging
Proof of purchase is required
Refunds
Approved refunds will be processed through the original payment method or store credit, depending on the payment type and situation. Refund processing times may vary.
Order Cancellation
Orders can only be canceled before dispatch. Once an order has been shipped, it cannot be canceled or refunded.
To request a cancellation, please contact us immediately after placing your order.
Customer Responsibility
Please ensure:
Correct delivery address and contact details
Availability to receive the order
Failed delivery attempts due to incorrect information or unavailability may result in additional delivery charges or order cancellation.
Need Help?
For any delivery or returns-related questions, please contact us via:
WhatsApp
Email
Contact page on perfumeshop.ae
We are always happy to assist you.
